- Overview of negotiation, principles, and the importance of effective negotiation skills.
- Types of Negotiation: distributive negotiation (win-lose), integrative negotiation (win-win), and multiparty negotiations.
- Techniques for preparing and planning for negotiations.
- Setting objectives, gathering information, and analysing the other party's position.
- Strategies for effective communication during negotiations, including active listening, questioning techniques, and non-verbal communication.
- Developing rapport and building relationships with the other party to enhance the negotiation process.
- Techniques for expanding the value of the negotiation and finding creative solutions that satisfy both parties' interests.
- Strategies for managing emotions, dealing with people and resolving conflicts during negotiations.
- Techniques for bargaining, making concessions, and persuading the other party to accept your proposals.